Frequently Asked Questions
Have a question about our guest services? You’re probably not the first. We’ve put together answers to some of the things people ask us most; whether you’re planning ahead or already settling in.
If you’re still unsure, or your situation’s a bit unique, just reach out. We’re always happy to help make your stay as easy (and enjoyable) as possible.
Booking & Reservations
How do I book a stay at The Heim?
The easiest way is to use the “Book Now” option on each apartment listing. If you’re not sure which space fits your needs, reach out—sometimes it’s easier to talk it through with someone who knows the options inside out.
Is there a minimum stay requirement?
It depends on the property, actually. Some of our homes are available for short breaks, while others (like Hangar or Bauhaus) are only available for monthly rentals. If you’re unsure, check the apartment’s page or, honestly, just ask us.
Apartments & Amenities
What amenities can I expect in my apartment?
Every property is different, but things like fully equipped kitchens, fast WiFi, smart TVs, and fresh linens come as standard. Some apartments have terraces or skyline views, others have quirky layouts or historical features… it’s part of the appeal, really.
Do you offer extra services, like cleaning or chef experiences?
Yes! Maybe this is what sets us apart. If you want your fridge stocked or a private dining experience, or just need laundry handled at an odd hour, our guest services team can likely sort it. We want your stay to feel easy, even indulgent.
Are pets allowed in any of the properties?
Some are pet friendly, but not all. We recommend mentioning it when you book—no one likes awkward surprises or last-minute “no pets, sorry” messages.
Location & Neighbourhood
Where exactly are your apartments located?
All our homes are in prime Manchester neighbourhoods—places like Ancoats, the Northern Quarter, Spinningfields, and more. Each area has its own vibe, and honestly, exploring the city on foot from your front door is half the fun.
What’s nearby? Good places to eat, things to do?
You’re in the heart of Manchester, so you’re spoilt for choice. We can recommend local restaurants, bars, shops, and attractions tailored to your interests. Sometimes we even get a little too enthusiastic about our neighbourhoods…
During Your Stay
Who do I contact if I need help during my stay?
Think of us as your behind-the-scenes assistant. If you need anything, you can contact our team 24/7—whether it’s an emergency or just a question about how the coffee machine works (happens more often than you’d think).
Can I get early check-in or late check-out?
We’ll do our best if you need a little flexibility. Sometimes it’s possible, sometimes not (cleaning crews are only human too), but always worth asking.
The Heim Experience
What makes The Heim different from a typical hotel or Airbnb?
It’s a mix. You get the privacy and character of a real home—somewhere quirky, somewhere memorable—but with the service and consistency you’d hope for from a boutique hotel. We’re about blending property, place, and personal service, and making your Manchester stay feel like, well, yours.